Terms and Conditions

GENERAL TERMS AND CONDITIONS – DSP Shop

Article 1 – Definitions

In these terms and conditions, the following definitions apply:
DSP Shop: the company DSP Shop, located in [address], registered with the Chamber of Commerce under number 84084820. Part of DSP Dakdekkers B.V.
Customer: any natural person or legal entity that enters into an agreement with DSP Shop.
Agreement: any agreement between DSP Shop and the customer regarding the sale of products through the webshop.

Article 2 – Scope

  1. These general terms and conditions apply to all offers made by DSP Shop and to all concluded distance contracts.

  2. Deviations from these terms and conditions are only valid if agreed upon in writing.

Article 3 – The Offer

  1. All offers are non-binding and subject to availability.

  2. DSP Shop strives to describe product information as completely and accurately as possible. Obvious errors or mistakes do not bind DSP Shop.

Article 4 – The Agreement

  1. The agreement is concluded at the moment the customer places an order and receives an order confirmation by email.

  2. DSP Shop reserves the right to refuse orders or request additional information.

Article 5 – Prices and Payments

  1. All prices include VAT unless stated otherwise.

  2. Payment must be made using the payment methods offered in the webshop.

  3. DSP Shop is entitled to change prices without affecting orders already placed.

Article 6 – Delivery

  1. Orders will be delivered to the address provided by the customer.

  2. The stated delivery times are indicative. Exceeding them does not entitle the customer to compensation.

  3. If delivery is delayed, the customer will be informed as soon as possible.

Article 7 – Right of Withdrawal

  1. The customer has the right to withdraw from the agreement within 14 days of receipt without providing a reason.

  2. The customer must return the product within 14 days of withdrawal.

(Details regarding returns are fully described in the returns policy.)

Article 8 – Liability

  1. DSP Shop is not liable for indirect damage, consequential damage, or lost profits.

  2. Liability is limited to the amount of the order concerned.

Article 9 – Complaints

  1. Complaints must be reported within 7 days of discovery via info@dspshop.nl.

  2. DSP Shop will process complaints as soon as possible, and no later than 14 days.

Article 10 – Applicable Law

All agreements are subject to Dutch law.

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